{"id":1199,"date":"2024-02-19T20:18:20","date_gmt":"2024-02-20T01:18:20","guid":{"rendered":"https:\/\/perlatodo.com\/perla\/?page_id=1199"},"modified":"2025-09-14T22:13:16","modified_gmt":"2025-09-15T03:13:16","slug":"contactanos","status":"publish","type":"page","link":"https:\/\/perlatodo.com\/perla\/contactanos\/","title":{"rendered":"Contactanos"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"1199\" class=\"elementor elementor-1199\" data-elementor-post-type=\"page\">\n\t\t\t\t\t\t<section data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-section elementor-top-section elementor-element elementor-element-b8b7637 elementor-section-full_width elementor-section-height-min-height elementor-section-stretched elementor-section-height-default elementor-section-items-middle\" data-id=\"b8b7637\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;stretch_section&quot;:&quot;section-stretched&quot;,&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t\t<div class=\"elementor-background-overlay\"><\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-no\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-3dcbd7b\" data-id=\"3dcbd7b\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<section data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-section elementor-inner-section elementor-element elementor-element-7b33351 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"7b33351\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-8b015a6\" data-id=\"8b015a6\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-a63bfa3 elementor-widget elementor-widget-heading\" data-id=\"a63bfa3\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Gesti\u00f3n PQRSF\n<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-399d3c4\" data-id=\"399d3c4\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-section elementor-top-section elementor-element elementor-element-fc2bdd6 elementor-section-stretched elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"fc2bdd6\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;stretch_section&quot;:&quot;section-stretched&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-b00f1c3\" data-id=\"b00f1c3\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-1b4042e elementor-widget elementor-widget-heading\" data-id=\"1b4042e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Bienvenido al Sistema PQRSF<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a2a2ec2 elementor-widget__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"a2a2ec2\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>En Juegos y Apuestas La Perla S.A., hemos implementado un Sistema de Peticiones, Quejas, Reclamos, Sugerencias y Felicitaciones (PQRSF) para garantizar una comunicaci\u00f3n efectiva con nuestros clientes, partes interesadas y la comunidad en general.<\/p><p>A trav\u00e9s de este sistema, cualquier persona podr\u00e1 presentar sus solicitudes de manera respetuosa y recibir una respuesta oportuna, completa y fundamentada.<\/p><p>\u00bfC\u00f3mo presentar una PQRSF?<br \/>Ponemos a su disposici\u00f3n los siguientes canales oficiales para radicar sus solicitudes:<\/p><p>P\u00e1gina web: www.perlatodo.com, acceda a la secci\u00f3n PQRSF y complete el formulario con los datos requeridos.<br \/>Correo electr\u00f3nico:\u00a0 contactanos@apuestaslaperla.com.<br \/>Atenci\u00f3n presencial: Puede radicar su solicitud en nuestras oficinas en horario de atenci\u00f3n:<br \/>Lunes a viernes: 8:00 a.m. &#8211; 12:00 m \/ 2:00 p.m. &#8211; 6:00 p.m.<\/p><p><br \/>Nuestro compromiso es brindarle una atenci\u00f3n eficiente y una pronta soluci\u00f3n a su requerimiento.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f7cc8a8 elementor-widget__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"f7cc8a8\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>*Este buz\u00f3n electr\u00f3nico est\u00e1 destinado exclusivamente para la recepci\u00f3n de PQRSF (Peticiones, Quejas, Reclamos, Sugerencias y Felicitaciones) y derechos de petici\u00f3n. No est\u00e1 disponible para la radicaci\u00f3n de otros tipos de requerimientos ni notificaciones judiciales, por lo que cualquier notificaci\u00f3n de otra \u00edndole ser\u00e1 considerada como no recibida.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-52e905a\" data-id=\"52e905a\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-48ea55f elementor-button-align-center elementor-widget elementor-widget-form\" data-id=\"48ea55f\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;step_next_label&quot;:&quot;Siguiente&quot;,&quot;step_previous_label&quot;:&quot;Anterior&quot;,&quot;button_width&quot;:&quot;100&quot;,&quot;step_type&quot;:&quot;number_text&quot;,&quot;step_icon_shape&quot;:&quot;circle&quot;}\" data-widget_type=\"form.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<form class=\"elementor-form\" method=\"post\" name=\"Formulario pagina contactanos\" aria-label=\"Formulario pagina contactanos\">\n\t\t\t<input type=\"hidden\" name=\"post_id\" value=\"1199\"\/>\n\t\t\t<input type=\"hidden\" name=\"form_id\" value=\"48ea55f\"\/>\n\t\t\t<input type=\"hidden\" name=\"referer_title\" value=\"\" \/>\n\n\t\t\t\n\t\t\t<div class=\"elementor-form-fields-wrapper elementor-labels-above\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-text elementor-field-group elementor-column elementor-field-group-nombre elementor-col-100 elementor-field-required elementor-mark-required\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<input size=\"1\" type=\"text\" name=\"form_fields[nombre]\" id=\"form-field-nombre\" class=\"elementor-field elementor-size-md  elementor-field-textual\" placeholder=\"Nombre completo*\" required=\"required\">\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-text elementor-field-group elementor-column elementor-field-group-cedula elementor-col-100 elementor-field-required elementor-mark-required\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<input size=\"1\" type=\"text\" name=\"form_fields[cedula]\" id=\"form-field-cedula\" class=\"elementor-field elementor-size-md  elementor-field-textual\" placeholder=\"Cedula*\" required=\"required\">\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-tel elementor-field-group elementor-column elementor-field-group-telefono elementor-col-100 elementor-field-required elementor-mark-required\">\n\t\t\t\t\t\t\t<input size=\"1\" type=\"tel\" name=\"form_fields[telefono]\" id=\"form-field-telefono\" class=\"elementor-field elementor-size-md  elementor-field-textual\" placeholder=\"Telefono*\" required=\"required\" pattern=\"[0-9()#&amp;+*-=.]+\" title=\"Only numbers and phone characters (#, -, *, etc) are accepted.\">\n\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-email elementor-field-group elementor-column elementor-field-group-email elementor-col-100 elementor-field-required elementor-mark-required\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<input size=\"1\" type=\"email\" name=\"form_fields[email]\" id=\"form-field-email\" class=\"elementor-field elementor-size-md  elementor-field-textual\" placeholder=\"Correo electronico*\" required=\"required\">\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-select elementor-field-group elementor-column elementor-field-group-motivo elementor-col-100 elementor-field-required elementor-mark-required\">\n\t\t\t\t\t\t\t<div class=\"elementor-field elementor-select-wrapper remove-before \">\n\t\t\t<div class=\"select-caret-down-wrapper\">\n\t\t\t\t<i aria-hidden=\"true\" class=\"eicon-caret-down\"><\/i>\t\t\t<\/div>\n\t\t\t<select name=\"form_fields[motivo]\" id=\"form-field-motivo\" class=\"elementor-field-textual elementor-size-md\" required=\"required\">\n\t\t\t\t\t\t\t\t\t<option value=\"Peticion\">Peticion<\/option>\n\t\t\t\t\t\t\t\t\t<option value=\"Queja\">Queja<\/option>\n\t\t\t\t\t\t\t\t\t<option value=\"Reclamo\">Reclamo<\/option>\n\t\t\t\t\t\t\t\t\t<option value=\"Sugerencia\">Sugerencia<\/option>\n\t\t\t\t\t\t\t\t\t<option value=\"Felicitacion\">Felicitacion<\/option>\n\t\t\t\t\t\t\t<\/select>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-textarea elementor-field-group elementor-column elementor-field-group-mensaje elementor-col-100 elementor-field-required elementor-mark-required\">\n\t\t\t\t\t<textarea class=\"elementor-field-textual elementor-field  elementor-size-md\" name=\"form_fields[mensaje]\" id=\"form-field-mensaje\" rows=\"5\" placeholder=\"Dejanos un mensaje*\" required=\"required\"><\/textarea>\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-acceptance elementor-field-group elementor-column elementor-field-group-confirma elementor-col-100 elementor-field-required elementor-mark-required\">\n\t\t\t\t\t\t\t<div class=\"elementor-field-subgroup\">\n\t\t\t<span class=\"elementor-field-option\">\n\t\t\t\t<input type=\"checkbox\" name=\"form_fields[confirma]\" id=\"form-field-confirma\" class=\"elementor-field elementor-size-md  elementor-acceptance-field\" required=\"required\">\n\t\t\t\t<label for=\"form-field-confirma\">He le\u00eddo y estoy de acuerdo con las <a href=\"https:\/\/perlatodo.com\/perla\/politica-tratamiento-de-datos\/\" rel=\"nofollow\" target=\"_blank\"> pol\u00edticas de tratamiento de datos<\/a>.<\/label>\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-recaptcha_v3 elementor-field-group elementor-column elementor-field-group-field_0852736 elementor-col-100 recaptcha_v3-inline\">\n\t\t\t\t\t<div class=\"elementor-field\" id=\"form-field-field_0852736\"><div class=\"elementor-g-recaptcha\" data-sitekey=\"6LdQ18krAAAAAOCEbyfV8D3A9mV1MSSEOOP8sezf\" data-type=\"v3\" data-action=\"Form\" data-badge=\"inline\" data-size=\"invisible\"><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-group elementor-column elementor-field-type-submit elementor-col-100 e-form__buttons\">\n\t\t\t\t\t<button class=\"elementor-button elementor-size-md\" type=\"submit\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Enviar formulario<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/button>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/form>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-section elementor-top-section elementor-element elementor-element-96b6852 elementor-section-full_width elementor-section-height-default elementor-section-height-default\" data-id=\"96b6852\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-no\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-044bf87\" data-id=\"044bf87\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-8a29cf5 elementor-widget elementor-widget-google_maps\" data-id=\"8a29cf5\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"google_maps.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-custom-embed\">\n\t\t\t<iframe loading=\"lazy\"\n\t\t\t\t\tsrc=\"https:\/\/maps.google.com\/maps?q=juegos%20y%20apuestas%20la%20perla%2C%20bucaramanga%2C%20santander&#038;t=m&#038;z=15&#038;output=embed&#038;iwloc=near\"\n\t\t\t\t\ttitle=\"juegos y apuestas la perla, bucaramanga, santander\"\n\t\t\t\t\taria-label=\"juegos y apuestas la perla, bucaramanga, santander\"\n\t\t\t><\/iframe>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-section elementor-top-section elementor-element elementor-element-38eef65 elementor-section-full_width elementor-section-height-min-height elementor-section-stretched elementor-section-height-default elementor-section-items-middle\" data-id=\"38eef65\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;stretch_section&quot;:&quot;section-stretched&quot;,&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t\t<div class=\"elementor-background-overlay\"><\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-no\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-556dbe2\" data-id=\"556dbe2\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<section data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-section elementor-inner-section elementor-element elementor-element-190e78e elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"190e78e\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-inner-column elementor-element elementor-element-cf81950\" data-id=\"cf81950\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-bc4cadb elementor-widget elementor-widget-image\" data-id=\"bc4cadb\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"800\" height=\"410\" src=\"https:\/\/perlatodo.com\/perla\/wp-content\/uploads\/2024\/02\/pie_empresa.webp\" class=\"attachment-full size-full wp-image-815\" alt=\"\" srcset=\"https:\/\/perlatodo.com\/perla\/wp-content\/uploads\/2024\/02\/pie_empresa.webp 800w, https:\/\/perlatodo.com\/perla\/wp-content\/uploads\/2024\/02\/pie_empresa-300x154.webp 300w, https:\/\/perlatodo.com\/perla\/wp-content\/uploads\/2024\/02\/pie_empresa-768x394.webp 768w\" sizes=\"(max-width: 800px) 100vw, 800px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Gesti\u00f3n PQRSF Bienvenido al Sistema PQRSF En Juegos y Apuestas La Perla S.A., hemos implementado un Sistema de Peticiones, Quejas, Reclamos, Sugerencias y Felicitaciones (PQRSF) para garantizar una comunicaci\u00f3n efectiva con nuestros clientes, partes interesadas y la comunidad en general. A trav\u00e9s de este sistema, cualquier persona podr\u00e1 presentar sus solicitudes de manera respetuosa y [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"footnotes":""},"class_list":["post-1199","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/perlatodo.com\/perla\/wp-json\/wp\/v2\/pages\/1199","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/perlatodo.com\/perla\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/perlatodo.com\/perla\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/perlatodo.com\/perla\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/perlatodo.com\/perla\/wp-json\/wp\/v2\/comments?post=1199"}],"version-history":[{"count":0,"href":"https:\/\/perlatodo.com\/perla\/wp-json\/wp\/v2\/pages\/1199\/revisions"}],"wp:attachment":[{"href":"https:\/\/perlatodo.com\/perla\/wp-json\/wp\/v2\/media?parent=1199"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}